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PRE-SALES
How can I access pre-sales for Row One events?
For many Row One events we offer a pre-sale for Row One members.
You will need to login or register to complete your purchase via the ticket agent - this is a separate login to your
You will need to login or register to complete your purchase via the ticket agent - this is a separate login to your
How do I access the Row One pre-sale?
A Row One pre-sale is when tickets are available online to registered Row One members before they go on general sale to everyone.
Ticket links will be available on our website when the pre-sale starts, there is no need for a pre-sale code. You just need to make sure you have an account with Row One (it's free to ) and you're logged in.
Pre-sale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.
to register with Row One account.
Ticket links will be available on our website when the pre-sale starts, there is no need for a pre-sale code. You just need to make sure you have an account with Row One (it's free to ) and you're logged in.
Pre-sale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.
to register with Row One account.
How can I get a pre-sale code?
You do not need a code or password to access Row One pre-sale. You just need to have an account with Row One (it's free to ) and you're logged in.
You will also need to login or register to complete your purchase via the ticket agent - this is a separate login to your Row One account.
You will also need to login or register to complete your purchase via the ticket agent - this is a separate login to your Row One account.
Why can't I receive email from Row One?
Our emails may be filtered, please check the spam or junk mailbox, or other folders if applicable. You can add our email addresses as safe sender or set some rule in your email setting to avoid this situation.
For more details please contact your email service provider.
For more details please contact your email service provider.
Why it says "Account already exists with this email. Please login" when I register?
Your registration here will only work on Row One website, and you may need to register with our ticketing partner to complete your booking.
Why the booking page requires a promo code or access code?
Some events may require a promo code or access code for pre-sale, and in this case, there will be a cut-off time for new members registration as well. New members need to register and activate the account before the cut-off time. Otherwise, you won't receive the promo code or access code for the pre-sale via our emails.
Please refer to the event page or our social media for more details.
Please refer to the event page or our social media for more details.
Any difference between pre-sale tickets and public sale tickets?
Row One members pre-sale is when we make tickets available to registered members before they go on public sale to everyone. Pre-sale tickets are the same as those available in the public sale, they are just available earlier. We may restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.
Why is there no pre-sale for the event I am interested in?
Not all Row One events have Row One members pre-sale. Please see the details on event pages.
Do all members have secured tickets?
Pre-sale tickets are available while stock last. We don't guarantee tickets for Row One members. But if pre-sale tickets are sold out, you can also have a chance to book when tickets go on public sale.
How many tickets can I buy, and what payment methods are accepted?
Our events have different ticket policy. Please refer to the details on the event page on Row One website or ticketing website.
I can receive emails from Row One, but I can't login with my email address. Why?
Some customers may be receiving emails from us as a past booker of tickets but are unable to login to the website. Only customers who have completed the registration process on Row One website will be able to log in.
HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
For ticketing queries:Tickets purchased through the My Live Nation pre-sale are transacted via the respective Ticket Agent for that show. To protect your privacy, we don't have access to their ticketing systems, so you'll need to get in touch with them directly.
If you're unsure who the ticketing agency is - please get in touch via info@rowone.asia with the show you're attending, and we can assist.For venue queries:Row One works with an amazing network of venues across Asia. If you have any queries about the venue (i.e., food and beverage availability, cloaking facilities, set times) it is best to contact them directly.
You can find who the venue is via our site or by finding it on your ticket. If you need assistance in finding out who your venue is and how to contact them, please email us at info@rowone.asia.For other Row One queries:To contact Row One for all other enquiries you can email info@rowone.asia.
If you're unsure who the ticketing agency is - please get in touch via info@rowone.asia with the show you're attending, and we can assist.For venue queries:Row One works with an amazing network of venues across Asia. If you have any queries about the venue (i.e., food and beverage availability, cloaking facilities, set times) it is best to contact them directly.
You can find who the venue is via our site or by finding it on your ticket. If you need assistance in finding out who your venue is and how to contact them, please email us at info@rowone.asia.For other Row One queries:To contact Row One for all other enquiries you can email info@rowone.asia.